Support

Write to support@senally.com. We aim to reply within two working days. Please include your shop address (the one ending in .myshopify.com) and what you expected to happen.

Common questions

Porchlight says my staff account cannot mark orders ready.

Marking pickup orders ready needs the staff permission called Fulfill and ship orders. Ask the store owner to turn it on for you in Settings, then Users.

An order is missing from the Pickup Desk.

The Pickup Desk shows open orders that use local pickup. Check that the order's delivery method is pickup and that it is not already fulfilled.

How do I uninstall?

Remove the app from your Shopify admin under Settings, then Apps. We delete the data we hold about your shop after Shopify tells us the uninstall is final.